Hopping onboard with many other airlines who are doing the same, Qantas Airways has chosen to put new policies in place. With the spread of the novel coronavirus (COVID-19) across the globe, the airline plans to be flexible with its customers.
In order to accommodate travelers, Qantas will be implementing a flight credit extension. The following statement was made by the airline.
“From today, anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of their booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel.
If you already have a Qantas flight credit issued on or after 31 January 2020, this will also be automatically extended but may take a few weeks to update in our system.
No change fees apply when rebooking but please note that the flight credit can only be used towards a fare of equal or higher value than the original fare you purchased.”
Since their call centers are extremely busy, the airline requests that customers avoid contacting their support via phone, unless their flight is due to take off in the next 48 hours. Details on flight credit options may be found here. In the case where you may have booked through a travel agent or a third-party, you will have to contact that party in order to make changes or resolve issues.
In efforts to stop the spread of the virus, all Qantas domestic and international travel lounges have been closed. All paid Qantas Club will be contacted next week with information regarding membership extensions. Stay up to date with relevant updates on their website. Qantas has already announced an automatic 12-month tier status extension for Qantas Frequent Flyers.
Any additional information may be found on Qantas’ website.