With the future of Covid-19 looking uncertain, Marriott offers a bit of comfort. CEO Arne Sorenson recently updated customers and Bonvoy members alike in regards to bookings, status, and points.
Marriott had previously released a statement about their updated cancellation policy. However, with the future of travel still up in the air, they have extended relevant policies. Sorenson extends the following information to customers:
“For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between March 13 and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.”
Updates will be made to the Marriott Bonvoy program as well. These changes are to ensure everyone will still be able to make the most of their benefits. Sorenson addresses Marriott Bonvoy members in regards to loyalty:
“Status Extension: We want you to be able to enjoy the status that you earned in 2019. With that in mind, the status you earned in 2019 will be extended to February 2022.
Points Expiration: To provide you ample time to redeem points, the expiration of points will be paused until February 2021. At that time, your points will only expire if your account has been inactive for at least 24 months.”
Things aren’t easy right now, but Marriott is making sure to lessen the weight on its customers. It’s nice to know that our loyalties go both ways. Check Marriott’s website for the most up to date information.